Customer disservice

I sent the following email to someone, probably an automated computer inbox, earlier this evening. It feels good to share.

Dear AT&T or SBC or whoever is behind my internet service,

In my bid to pay my bill and cancel my service, I have endured three lengthy phone calls and many minutes clawing my way around your website. You have defeated me today with your barrier of unnavigable phone menus, garbled web pages, and incompetent employees. I must sleep tonight with your internet service still thrusting through my unwilling and innocent phone jack.

You claim your system doesn't have my information, but I know better. My evidence includes the regular emails, the calls to my cell phone asking me to upgrade my service, and of course the bills you send me every month, and which of course I pay regularly, for the most part.

I want you to know that this war is not over, and that I will not give up trying to rid myself of you. I will succeed in my bid to cancel your service, even if it means I must wait on hold for a month just to be told I've once again contacted the wrong department. We will battle again tomorrow, and again the next day, for as long as it takes. Whatever you've got planned, bring it on. I am not afraid.

Sincerely,

Kyle Schneweis